Fortune 500 Companies are currently grappling with various challenges related to the Certinia (FinancialForce) platform. AblyPro presents one such real-life...
CASE STUDY
Fortune 500
IT Distribution and Company
Seamlessly Integrating Salesforce AI with Service Cloud for a Fortune 500 Company
Our client, a global IT services leader, partnered with AblyPro to enhance its Salesforce Service Cloud with AI. The aim was to automate case classification, improve decision-making with predictive analytics, and help agents work more efficiently using AI-driven suggestions.
Key Results:
- Agent productivity boost with 8 additional tasks handled daily.
- Automation of repetitive tasks, saving up to 30 minutes to 1 hour per task.
- Reduction in case resolution time.
- Improvement in response time, boosting customer satisfaction.
- Auto-scheduling achieved and improvement of SLA adherence.
- Personalized customer interactions.
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Our Expertise and Partnership
As certified consulting partners of Salesforce and Certinia (FinancialForce) platform, we bring a wealth of experience in assisting companies across diverse industries. You can rely on our credibility and commitment to driving transformation in your business.
- 300+ certified experts
- Agile methodology
- Reliable long-term solutions
- Enhanced performance
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