With Headless 360, Salesforce capabilities Scheduling the right person, at the right time, with the right information can involve constantly changing priorities, availability, customer needs, and field conditions.

Agentforce opens up a different way to approach that work.

This panel explores how service enterprises can use Agentforce alongside Salesforce Service Cloud and Field Service to rethink dispatching and scheduling — without losing the processes, people, and operational controls that keep service moving.

What happens when your service operation can work with AI?

• Smarter dispatch decisions Explore how AI can help service teams evaluate requests, priorities, skills, availability, and other factors involved in dispatch.
• Less manual scheduling See where automation and agents can reduce repetitive scheduling work and help teams respond faster when priorities change.
• People stay in control Agentforce isn't about removing the service team from the process. It's about giving them better support for the decisions they already make.
• From AI demo to service operation Discuss what it actually takes to bring Agentforce into a real-world service environment.