Dreamforce 2026 · Session
What if customers never had to open your service portal?
Salesforce Headless 360, Service Cloud and Agentforce — service that starts in the channels your customers already use.
Tue 15 September
2:15 – 2:35 PM
Sextant Coffee Roasters, 201 Third Street · 2 minutes from Moscone
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What it's about
Your customers work in WhatsApp, Teams and Slack all day.
Then, to raise a request, you ask them to leave all that, find your portal, remember a password and fill in a form.
This session shows it the other way round. Requests arrive from the channels customers already use, and Service Cloud stays exactly where it is — the same queues, the same routing, the same reporting you run today.
Mostly live, not slides. Bring the messiest part of your intake and we'll work through what it would take.
- Headless intake, live A request raised in WhatsApp or Teams arriving as a case in Service Cloud.
- Nothing rebuilt Existing queues, assignment rules, SLAs and reporting stay as they are.
- Agentforce on the simple ones Routine requests answered and triaged before anyone picks them up.
- What it actually takes Scope, sequence and the parts that usually go wrong.
Details
- Session Salesforce Headless 360: What If Customers Never Had to Open Your Service Portal?
- Date Tuesday 15 September 2026
- Time 2:15 – 2:35 PM
- Where Sextant Coffee Roasters, 201 3rd Street, San Francisco — a two-minute walk from Moscone Center
- Included Coffee and breakfast
- Format 20 minutes, mostly live demonstration and discussion
- Host Neeraj Garg, Global COO, AblyPro
