Salesforce Service Cloud Basics

Access Webinar Recording

Great customer service doesn’t have to be expensive; it needs to be smart. Businesses using Salesforce Service Cloud can enjoy more than a 27% reduction in support costs.

With so much happening around technology, customer expectations, and requirements keep evolving. Foster one-to-one marketing relationships with your customers across multiple channels and devices. With Salesforce Service Cloud, you have the power to automate service processes, streamline workflows, and search important articles, and topics to support your customer service agents, saving time, money, and effort.

From listening to customers and automatically routing them to agents and offering in-app mobile support, Salesforce Service Cloud can help you with AI-personalized interactions, real-time connectivity, and drive efficiency. In this webinar, you will learn how!

Meet our panelist for this webinar – Ali Zakir, Service Cloud/Field Service Specialist from AblyPro.

Learn how Salesforce Service Cloud provides the right set of tools to empower your business to have a smart service in place that is real-time, easy, and useful.

Key takeaways:

What is Salesforce Service Cloud
Customer 360
Top Features
Benefits of Service Cloud

Who Should Attend

Executive Directors
Chief Executive Officers (CEOs)
Chief Marketing Officers (CMOs)
Chief Technology Officers (CTOs)
Chief Information Officers (CIOs)
Chief Financial Officers (CFOs)
IT Directors
Salesforce Superusers
Salesforce Administrators
Database Specialists
Marketing Directors
Membership Directors

Speaker

Ali Zakir, Service Cloud/Field Service Specialist
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Ali Zakir is a Salesforce consultant/advocate specializing in Service Cloud and Field Service. With 25 years of experience in IT business management and operations, Ali empowers organizations to go beyond solving complex customer challenges and meeting business requirements.

About AblyPro

AblyPro is a registered Salesforce Consulting and Managed Services partner. We pride ourselves on having the right set of skills, expertise, and experience to empower your business to digitally strive in this ever-changing landscape. With 300+ certified experts handling custom business requirements across multiple industries, we are fully equipped to elevate your business growth by building reliable, sensible, and usable Service Cloud and Field Service solutions specific to your needs. Schedule a free 1:1 meeting with one of our Salesforce Experts.