Podcast
Get Practical Insights from Implementation Experts with The Ablypro Podcast
You’ve heard the AI pitches. Now, hear the reality. AI in Reality is a podcast series designed for leaders who need straight answers, not another sales deck. We dive deep into:
- The Truth About Implementation: Why some AI solutions deliver ROI while others need constant tuning.
- Platform Specifics: Real-world configurations for Einstein AI and Certinia AI.
- The Road to Agentic AI: How to prep your data and teams for truly autonomous service workflows.
- Lessons from the Trenches: Stories from consultants who build, fix, and optimize these systems every day.
We work with Salesforce and Certinia every day, helping companies implement AI solutions that actually deliver value. Some work great. Some need serious tuning. Some aren’t the right fit at all. This podcast is where we share those insights.
Meet Your Hosts
Our hosts aren’t professional broadcasters, they are active consultants. They spend their days configuring Agentic workflows and helping service organizations solve complex data challenges. They know the tech because they’ve built it, broken it, and fixed it.
Ready for the Reality Check?
New episodes are released regularly. If you’re making AI decisions and want to hear from the people who have been there and done that, just tune in.
Episode 1
AblyPro consultants Sam and Tony talk honestly about what AI is truly delivering today inside Salesforce and Certinia, and where expectations often fall short.
Episode 2
Our implementation consultants at AblyPro, Sam and Tony, break down how Einstein AI delivers the right information at the right moment, before problems escalate
Episode 3
Delivery and finance teams have plenty of data. Spreadsheets track utilization, reports monitor burn rates, and dashboards display margins.
Episode 4
Service teams receive constant alerts from dashboards and systems flagging risks and issues. But someone still has to manually follow up on stuck invoices, check project status, and contact unresponsive customers.
Episode 5
Service organizations have more forecasting tools than ever. Project plans track milestones; finance systems monitor actuals, and customer success platforms measure health scores.
Episode 6
AI is producing more insights than ever-dashboards highlight risks; alerts suggest next steps, and predictive models reveal opportunities.
Episode 7
Service doesn’t end when a case is closed—it ends when the issue is resolved.
In this episode, discover how Salesforce Service Cloud and Field Service come together to connect support and field teams, ensuring faster resolution and better service outcomes.
