The client company, established 20 years ago, is a multidisciplinary project management firm specializing in the delivery of industrial projects...
CASE STUDY
Fortune 500
IT Distribution and Company
Seamlessly Integrating Salesforce AI with Service Cloud for a Fortune 500 Company
Our client, a global IT services leader, partnered with AblyPro to enhance its Salesforce Service Cloud with AI. The aim was to automate case classification, improve decision-making with predictive analytics, and help agents work more efficiently using AI-driven suggestions.
Key Results:
- Agent productivity boost with 8 additional tasks handled daily.
- Automation of repetitive tasks, saving up to 30 minutes to 1 hour per task.
- Reduction in case resolution time.
- Improvement in response time, boosting customer satisfaction.
- Auto-scheduling achieved and improvement of SLA adherence.
- Personalized customer interactions.
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