Dispatcher Console in Field Service: Everything You Need to Know

Enable your dispatchers to efficiently manage appointments, schedules, service resources, and maps using the dispatcher console.

Dispatcher Console has a lot to do with making field service easy for your business. Using the Dispatcher Console included in the Field Service package, dispatchers can easily schedule, optimize, and dispatch service appointments – all from one single screen.

Essentially, the dispatcher is one of the most important components of field service management – one who is responsible for controlling and monitoring all appointments and assigning them to the mobile workforce based on multiple parameters – skills, travel time, availability, etc. Dispatcher Console ensures that the right job is assigned to the right field technician at the right time.

Join Ali Zakir, our Service Cloud/Field Service Specialist, in this on-demand webinar as we will look at what Dispatcher Console brings to the table and walk through some of the most important concepts around it.