Salesforce Service Cloud Basics [Recording]
- February 28, 2023 - 12:00 PM
Great customer service doesn’t have to be expensive; it needs to be smart. Businesses using Salesforce Service Cloud can enjoy more than a 27% reduction in support costs.
With so much happening around technology, customer expectations, and requirements keep evolving. Foster one-to-one marketing relationships with your customers across multiple channels and devices. With Salesforce Service Cloud, you have the power to automate service processes, streamline workflows, and search important articles, and topics to support your customer service agents, saving time, money, and effort.
From listening to customers and automatically routing them to agents and offering in-app mobile support, Salesforce Service Cloud can help you with AI-personalized interactions, real-time connectivity, and drive efficiency. In this webinar, you will learn how!
Meet our panelist for this webinar – Ali Zakir, Service Cloud/FSL Specialist from AblyPro.
Learn how Salesforce Service Cloud provides the right set of tools to empower your business to have a smart service in place that is real-time, easy, and useful.
Key takeaways:
- What is Salesforce Service Cloud
- Customer 360
- Top Features
- Benefits of Service Cloud
Who Should Attend
- Executive Directors
- Chief Executive Officers (CEOs)
- Chief Marketing Officers (CMOs)
- Chief Technology Officers (CTOs)
- Chief Information Officers (CIOs)
- Chief Financial Officers (CFOs)
- IT Directors
- FinancialForce Superusers
- FinancialForce Administrators
- Database Specialists
- Marketing Directors
- Membership Directors
Speakers/Moderators
Ali Zakir, Service Cloud/FSL Specialist
Connect on LinkedIn
Ali Zakir is a Salesforce consultant/advocate specializing in Service Cloud and Field Service. With 25 years of experience in IT business management and operations, Ali empowers organizations to go beyond solving complex customer challenges and meeting business requirements.
About AblyPro
AblyPro is a registered Certinia Implementation and Managed Services partner. We pride ourselves on having the right set of skills, expertise, and experience to empower your business to digitally strive in this ever-changing landscape. With 300+ certified experts handling custom business requirements across multiple industries, we are fully equipped to elevate your business growth by building reliable, sensible, and usable PSA and ERP solutions specific to your needs. Schedule a free 1:1 meeting with one of our Certinia Experts
