Efficiency is the magical key in Field Service routing that opens doors to happy customers and saves costs. That’s where Salesforce Einstein AI comes in. It is a groundbreaking technology that’s shaping […]
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Emerging technologies, changing customer expectations, and the development of AI are driving businesses toward innovation and excellence. Businesses are rethinking ways of maximizing customer engagement and generating steady revenue. Generative
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In the modern era of omnichannel customer experiences, support teams are inundated with a wealth of data. While this information is crucial for providing exceptional customer self service, sifting through
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Field service operations have undergone a transformation with the advent of advanced technologies, and Salesforce Field Service is at the forefront of this revolution. The Field Service Management or FSM
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Customer loyalty is heavily influenced by how you handle customer service inquiries. When a customer contacts you with a question or an issue, they want an immediate response. Furthermore, according
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