Certinia recently rolled out its Spring 2024 Release. Packed with innovative features and enhanced capabilities, this release prioritizes leveraging the power of AI to transform how services businesses operate. These advancements promise significant gains in growth, profitability, and customer satisfaction.
The Certinia Spring 2024 Release boasts a range of exciting additions, including major AI-powered developments within the platform. These features empower professional services organizations to generate more accurate forecasts, make data-driven decisions, and significantly boost their team’s productivity.
Leveraging AI for Real-World Benefits
These recent enhancements offer unmatched support to global enterprises as they integrate AI into their finance & professional services operations. The aim is to provide valuable insights that enable informed decision-making. Some early adopter customers, like Jellyfish, a global digital marketing agency, have already started using and benefiting from Certinia AI. To optimize their chances of success, users can perform what-if analysis and simulate the likelihood of closing opportunities on a related estimate. With this new potential, businesses can swiftly approve statements of work and get projects started, offering them a clear competitive edge.
Accelerating Accurate and Timely Estimates
Services CPQ enhancements streamline estimate creation and review. Predefined service-specific questions ensure seamless collaboration between sales and finance, leading to a more cohesive customer experience. An estimate overview allows extended teams to analyze risks and make informed adjustments, therefore speeding up the quoting process and reducing pre-project delays.
Optimizing Resource Utilization with Efficient Staffing Decisions
Simplify resource allocation and monitoring with quick access to resource details
Enhanced work planners empower resource managers with improved scheduling and resourcing tools. New features include:
- Pivot between hours and percentages for resource allocation.
- Advanced resource filtering based on skills and location.
- Streamlined resource request features with better visualization of scheduled hours.
These enhancements enable managers to visualize future assignments, optimize staffing decisions, and ultimately deliver higher quality projects.
Connecting Delivery to Project Financials
Project managers can now gain a financial perspective with insights into scheduling variance, budget utilization, and forecasted revenue. This allows for proactive identification and correction of any deviations from the planned project delivery.
Enhanced Project Controls and Automated Billing
- Gantt charts and KPI (Key Performance Indicators) overviews provide real-time project progress assessment.
- Automated billing event splits eliminate billing interruptions and ensure accurate revenue recognition.
- Project cost splitting allows for precise project costing and improved profit tracking.
These enhanced features empower project managers to ensure on-time delivery, minimize billing delays, and improve customer satisfaction.
Increased Efficiency through Time and Resource Savings
The Spring 2024 Release empowers accounting teams with several time-saving features, including:
- Mass actions for cash entry and flexible cash matching for quicker accounts receivable processing.
- User replacement tools in accounting playbook records, ensuring continuity and preventing missed tasks.
- Direct bank statement import through Envestnet partnership for streamlined end-to-end bank reconciliation.
- Automated rule-based processes for recording and approving vendor invoices (Accounts Payable/AP Automation).
Empowering Finance & Operations Teams to Convey Business Stories
Report Builder enhancements enable finance teams to add contextual commentary and forward-looking statements directly to reports. This improves efficiency, reduces report preparation time, and facilitates data-driven decision-making.
Enterprise-Wide Customer Success Transformation
The Early Adopter program for Customer Success Cloud is making significant progress with a team-centric approach. In addition, existing customers can contact their Customer Success Manager for more information.
Being a Certified Certinia Partner, AblyPro is your ideal consulting partner that can help your services business leverage the full potential of the Certinia Spring 2024 Release and its advanced features. Our team of experts can guide you through implementation, customization, and ongoing support, ensuring you maximize the value of your investment.
Author
AVP, AblyPro
Murali is the AVP – Certinia at AblyPro with 12+ years of experience in handling complex Certinia and Salesforce applications, implementations, configurations, and customizations. At AblyPro, he has been the pillar of all the Certinia PSA and ERP project deliverables, ranging from design to implementation, project management, and resource management. With years of practical knowledge and expertise in this industry, Murali supports the sales team in strategizing customer solutions to meet the actual business needs of the clients. Murali is a dynamic and experienced professional with multiple Certinia and Salesforce certifications, helping businesses to technically strive in this ever-changing landscape.
