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Author name: Murali Puttaparthi

Murali is the AVP – Certinia at AblyPro with 12+ years of experience in handling complex Certinia and Salesforce applications, implementations, configurations, and customizations. At AblyPro, he has been the pillar of all the Certinia PSA and ERP project deliverables, ranging from design to implementation, project management, and resource management. With years of practical knowledge and expertise in this industry, Murali supports the sales team in strategizing customer solutions to meet the actual business needs of the clients. Murali is a dynamic and experienced professional with multiple Certinia and Salesforce certifications, helping businesses to technically strive in this ever-changing landscape.

The Power of AI in Field Service

The Power of AI in Field Service: Einstein-Driven Automation for Smarter Teams

Field service teams waste 68% of their time on administrative tasks instead of customer interactions. Einstein AI embedded in Salesforce Field Service automates scheduling, predicts equipment failures, and provides real-time technician guidance. Learn how predictive insights and intelligent automation drive faster response times, higher first-time fix rates, and smarter service delivery.

The Power of AI in Field Service: Einstein-Driven Automation for Smarter Teams Read More »

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