Salesforce Field Service Basics
- February 22, 2023 - 12:00 PM
Efficient and personalized customer service is more important than ever, especially when it comes to your business.
You can efficiently manage jobs and resources with Salesforce Field Service. Automate processes, such as dispatching, scheduling, routing, and asset tracking to streamline your field service operations. In this webinar, we will show you how!
Leverage the power of automation and intelligence with Salesforce Field Service — a complete, end-to-end solution for customer service in the field. Using field service management tools, you can increase agility by 90%, productivity by 55%, and job satisfaction by 53%.
Salesforce Field Service is a cloud-based platform that enables businesses to manage and automate their customer service operations. From customer contact management, call routing to chat and ticketing Field Service can help businesses handle high volumes of customer demand more efficiently, reducing wait times and improving customer satisfaction rates.
Meet our panelist for this webinar – Ali Zakir, Service Cloud/FSL Specialist from AblyPro.
Learn the basics of Salesforce Field Service and how it can automate and streamline operations, increase customer satisfaction, and save big on labor costs.
Key takeaways:
- What is Salesforce Field Service
- Key Users
- Work Order Flow
- Dispatcher Console
- Field Service Mobile App
- Field Service – Data Model
- Core Objects
Who Should Attend
- Executive Directors
- Chief Executive Officers (CEOs)
- Chief Marketing Officers (CMOs)
- Chief Technology Officers (CTOs)
- Chief Information Officers (CIOs)
- Chief Financial Officers (CFOs)
- IT Directors
- FinancialForce Superusers
- FinancialForce Administrators
- Database Specialists
- Marketing Directors
- Membership Directors
Speakers/Moderators
Ali Zakir, Service Cloud/FSL Specialist
Connect on LinkedIn
Ali Zakir is a Salesforce consultant/advocate specializing in Service Cloud and Field Service. With 25 years of experience in IT business management and operations, Ali empowers organizations to go beyond solving complex customer challenges and meeting business requirements.
About AblyPro
AblyPro is a registered Certinia Implementation and Managed Services partner. We pride ourselves on having the right set of skills, expertise, and experience to empower your business to digitally strive in this ever-changing landscape. With 300+ certified experts handling custom business requirements across multiple industries, we are fully equipped to elevate your business growth by building reliable, sensible, and usable PSA and ERP solutions specific to your needs. Schedule a free 1:1 meeting with one of our Certinia Experts
