Author name: Murali Puttaparthi

Murali is the AVP – Certinia at AblyPro with 12+ years of experience in handling complex Certinia and Salesforce applications, implementations, configurations, and customizations. At AblyPro, he has been the pillar of all the Certinia PSA and ERP project deliverables, ranging from design to implementation, project management, and resource management. With years of practical knowledge and expertise in this industry, Murali supports the sales team in strategizing customer solutions to meet the actual business needs of the clients. Murali is a dynamic and experienced professional with multiple Certinia and Salesforce certifications, helping businesses to technically strive in this ever-changing landscape.

From Response to Resolution- Transforming Customer Service with Agentic AI

From Response to Resolution-Transforming Customer Service with Agentic AI

Agentic AI transforms customer service from reactive support to proactive resolution. It blends intelligence, automation, and empathy to deliver faster, smarter outcomes. With AblyPro, businesses move beyond automation to build intelligent, connected service operations that think, act, and collaborate seamlessly.

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The Dawn of Agentic Enterprise: Insights from Dreamforce 2025 Main Keynote

The Dawn of Agentic Enterprise: Insights from Dreamforce 2025 Main Keynote

Dreamforce 2025 wasn’t just another tech event. It felt like a moment of reset, a line between the past and what’s next.  Marc Benioff and the Salesforce team made it clear in the keynote: AI isn’t a tool anymore. It’s a teammate. The Agentic Enterprise is where humans and AI agents work side by side

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