First-time fix rates fail when technicians arrive unprepared. AI changes that by improving diagnosis, scheduling, and parts readiness. Agentic AI drives real-time decisions in the field. The result is fewer repeat visits and faster resolution.
How Revenue Leakage Kills Professional Services Margins and How Certinia AI Recovers It Read More »
First-time fix rates fail when technicians arrive unprepared. AI changes that by improving diagnosis, scheduling, and parts readiness. Agentic AI drives real-time decisions in the field. The result is fewer repeat visits and faster resolution.
First-time fix rates fail when technicians arrive unprepared. AI changes that by improving diagnosis, scheduling, and parts readiness. Agentic AI drives real-time decisions in the field. The result is fewer repeat visits and faster resolution.
How to Manage Project Margins in Certinia PS Cloud Before It’s Too Late Read More »
AI in Service Cloud and Certinia does more than display insights on dashboards. It actively works behind the scenes, routing cases, predicting margin risks, auto-staffing projects, and drafting responses within your existing workflows.
The Scaling Maturity Model- Where Does Your Organization Stand Today? Read More »
First-time fix rates fail when technicians arrive unprepared. AI changes that by improving diagnosis, scheduling, and parts readiness. Agentic AI drives real-time decisions in the field. The result is fewer repeat visits and faster resolution.
Agentforce Field Service: Optimizing Real-Time Field Logistics Read More »
