Author name: Murali Puttaparthi

Murali is the AVP – Certinia at AblyPro with 12+ years of experience in handling complex Certinia and Salesforce applications, implementations, configurations, and customizations. At AblyPro, he has been the pillar of all the Certinia PSA and ERP project deliverables, ranging from design to implementation, project management, and resource management. With years of practical knowledge and expertise in this industry, Murali supports the sales team in strategizing customer solutions to meet the actual business needs of the clients. Murali is a dynamic and experienced professional with multiple Certinia and Salesforce certifications, helping businesses to technically strive in this ever-changing landscape.

Multi-Agent AI in Salesforce How AI Agents Work Together to Improve Operations

Multi-Agent AI in Salesforce: How AI Agents Work Together to Improve Operations

Agentic AI improves productivity by acting early, not reacting late.With clear, connected data, it prevents bottlenecks across service, field operations, projects, and finance. By spotting patterns and triggering action sooner, teams spend less time fixing issues and more time delivering results.

Multi-Agent AI in Salesforce: How AI Agents Work Together to Improve Operations Read More »

5 Practical Agentic AI Use Cases Driving Productivity Across Salesforce and Certinia

5 Practical Agentic AI Use Cases Driving Productivity Across Salesforce and Certinia

Agentic AI improves productivity by acting early, not reacting late.With clear, connected data, it prevents bottlenecks across service, field operations, projects, and finance. By spotting patterns and triggering action sooner, teams spend less time fixing issues and more time delivering results.

5 Practical Agentic AI Use Cases Driving Productivity Across Salesforce and Certinia Read More »

Everything You Need to Know About Agentic AI- A Beginner’s Guide 

This blog breaks down Agentic AI through real-world scenarios that show how it proactively supports teams across Customer Service, Field Service, and Certinia operations. It explains how AI reduces manual work, speeds decisions, and keeps workflows moving smoothly—all in everyday language. The conclusion highlights the key condition that makes these benefits truly work.

Everything You Need to Know About Agentic AI- A Beginner’s Guide  Read More »

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